Multiple Choice
Which of the following statements about claims is most accurate?
A) If you expect that your claim will be granted, a letter or e-mail message is not necessary.
B) Businesses will probably take a claim letter more seriously than an e-mail message or a telephone call.
C) All claim messages should be written using the indirect strategy.
D) Smart businesses dislike receiving claim messages because it means they did something wrong.
Correct Answer:
Verified
Correct Answer:
Verified
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