Multiple Choice
All of the following are helpful tips to deliver a bad-news message personally in the workplace except
A) consider taking a partner if you fear a "shoot the messenger" reaction.
B) focus on the future and avoid discussing the past or the present.
C) think about timing and do not deliver bad news on a Friday afternoon.
D) prepare and rehearse; outline what you plan to say.
Correct Answer:

Verified
Correct Answer:
Verified
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