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One of the Dimensions Involved at the Engagement Stage of the Planned-Change

Question 58

Multiple Choice

One of the dimensions involved at the engagement stage of the planned-change process is _____ that involves not only being in tune with how clients feel but also conveying to them in a sincere and open manner that workers understand how they feel.


A) empathy
B) genuineness
C) warmth

Correct Answer:

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