In the Context of Reflective Listening, a Certain Amount of Silence

Multiple Choice

In the context of reflective listening, a certain amount of silence:

A) ensures the accuracy of the message being delivered by the speaker.
B) enables the listener to shift the speaker's focus from the main problem.
C) enables the speaker and the listener to build greater empathy and openness in their relationship.
D) gives the listener time to sort his or her own thoughts and feelings from those of the speaker.