Selena, the Head Architect of a Government Firm, Is Called

Multiple Choice

Selena, the head architect of a government firm, is called for a meeting with her boss. Her boss expresses his concern about a collapsing dam at one of the hydroelectric power plants. Using reflective listening, when responding to her boss, Selena should avoid:

A) overly paraphrasing the concern being expressed.
B) too much direct eye contact with him.
C) even brief periods of silence.
D) asking questions for clarification.