An Article on Public Libraries Contained the Following Statement: "The

Multiple Choice

An article on public libraries contained the following statement: "The balanced scorecard helps organize and run the library according to a specific strategic plan, while demonstrating the library's value to the community as a whole." Standards suggested to use with the ____ area of the balanced scorecard include how quickly and effectively a new service can be offered and how the training staff responds to its introduction.

A) financial perspective
B) policies and procedures perspective
C) customer perspective
D) internal business perspective
E) innovation and learning perspective