Angela Is a Case Manager for the Department of Children's

Multiple Choice

Angela is a case manager for the Department of Children's Services. She has been assigned to work with Maria, a twelve-year-old female who lives in the Brighter Day Home for Children. Maria has been in state's custody since her parents died when she was four.
Maria has been exhibiting aggressive behaviors toward her teachers and peers at school. Recently, Maria tried to run away from the children's home, but she was apprehended and returned to the home by the police.
The staff at the Brighter Day Home for Children contacted the Department of Children's Services because of the issues with the police, with Maria's school, and Maria's need for counseling.
Before any encounters with other professionals begin, Angela can increase the likelihood of positive interactions with the other professionals by remembering which of the following?
I.The need to be conscious of the other person's circumstances
II.The need to be sensitive to the process of the interaction
III.The need to be aware of her own personal limitations
IV.The need to be forceful in the process of locating services ​

A) II, III and IV
B) I and IV
C) II and III
D) I, II and III