James Is a Case Manager for the New Day Recovery

Multiple Choice

James is a case manager for the New Day Recovery Center. This agency provides short-term treatment for individuals who have been charged with alcohol- or drug-related violations of the law. Many times, a new client will come to the center because of a court order. These clients usually are required to stay at the center for 30 days.
James has been working for New Day for six months, and he has become accustomed to the routines and the informal structure of the agency. He knows that, often times, the clients who come because of a court order are resistant to treatment and may not follow through with their treatment plan after their release.
James has also learned that many of the other case managers are unwilling to discuss issues, and seem to prefer keeping to themselves. James feels isolated in his work, and is losing interest in his job. He has also been having trouble in his relationships away from work.
In order to improve the working environment, James decides to focus on assertive communication with other case managers and clients. Which of the following areas could James address in his attempt to implement assertive communications? ​

A) Listen carefully when others talk
B) Speak to others in a respectful and nonjudgmental manner.
C) Learn to say no to unreasonable requests from colleagues or clients.
D) All of the above.