Multiple Choice
Heather is troubleshooting a computer at her worksite. She has interviewed the computer's user and is currently trying to reproduce the problem the user described.
Heather is in which step of the troubleshooting process?
A) Establish a theory of probable cause.
B) Test the theory to determine a cause.
C) Verify full system functionality.
D) Identify the problem.
Correct Answer:
Verified
Correct Answer:
Verified
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