Multiple Choice
Which of the following is an example of an empathy statement?
A) I am sorry your shipment did not arrive on time.
B) We appreciate your business.
C) I can imagine it is frustrating when a shipment does not arrive when you expect it.
D) Both A and B
Correct Answer:
Verified
Correct Answer:
Verified
Q3: Thanking the caller at the end of
Q4: It is important to follow up with
Q5: Appropriate email customer service skills include:<br>A) designating
Q6: Customer service is the ability of an
Q7: Human relations skills are demonstrated by:<br>A) showing
Q9: Effective listening requires that you be focused
Q10: Excellent internal customer service can lead to:<br>A)
Q11: Listening effectively when dealing with customers:<br>A) shows
Q12: When a company offers customers the option
Q13: When dealing with an abusive customer on