Riley Is a Customer Service Representative and Has Just Gone

Multiple Choice

Riley is a customer service representative and has just gone through training to improve his listening skills.Which of the following skills was he most likely taught that will make him a better listener?

A) Mentally criticize grammar,voice,tone,and speaking style to get a better sense of what the customer is like.
B) Tune out what the customer is saying if you already know the answer..
C) Remain silent for a few seconds after a customer finishes to be sure the thought is completed.
D) Because listening is automatic,divide your attention among two or more tasks to be more productive.