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  3. Study Set
    Business Communication Process Study Set 1
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    Exam 4: Planning Business Messages
  5. Question
    Devon Is Writing an E-Mail Message to a Customer to Tell
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Devon Is Writing an E-Mail Message to a Customer to Tell

Question 15

Question 15

Multiple Choice

Devon is writing an e-mail message to a customer to tell him that the customer's order has been shipped.His primary purpose is to ________.


A) inform
B) persuade
C) sell
D) promote goodwill

Correct Answer:

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