Multiple Choice
Which of the following is the best example of a situation justifying a straightforward claim?
A) The transmission in your car gave out within the warranty period.
B) A shipment arrived two weeks after it was promised.
C) Your credit card was billed twice for a purchase you made.
D) All of these choices are examples of direct claims.
Correct Answer:

Verified
Correct Answer:
Verified
Q22: Social media have drastically shortened business response
Q23: Business letters are important when a permanent
Q24: Of the following questions,which one should you
Q25: You are responsible for writing an instruction
Q26: Oral messages are usually more expressive and
Q28: The body of a routine message that
Q29: The most emphatic positions in a message
Q30: Where should you place the main idea
Q31: The following is an example of a
Q32: Goodwill messages should be selfless,specific,sincere,spontaneous,and _.