Multiple Choice
The opening of a direct claim letter should ________.
A) explain the problem in detail and justify your request
B) express anger to show the reader that you are serious
C) open with a clear statement of the problem or with the action you want the receiver to take
D) remain vague to allow the reader to decide on a remedy for the problem
Correct Answer:
Verified
Correct Answer:
Verified
Q90: When writing a positive review of a
Q91: Business letters are less likely than electronic
Q92: A business letter is a better channel
Q93: You must ask a series of questions
Q94: Writing for social media _.<br>A)does not require
Q96: The most emphatic positions in a message
Q97: Deadlines and action information should be placed
Q98: Which of the following is the best
Q99: What is the most accurate statement about
Q100: Individual consumers can become powerful brand ambassadorsby