What Is the Most Accurate Statement About Apologizing in an Adjustment

Multiple Choice

What is the most accurate statement about apologizing in an adjustment message?

A) If you apologize,use a standard phrase such as We apologize for any inconvenience we may have caused.
B) Apologies should be avoided because they are counterproductive.
C) People like to hear apologies.It raises their self-esteem,shows the humility of the writer,and acts as a form of "psychological compensation."
D) Never apologize in an adjustment message because doing so will set you up for a lawsuit.