Which of the Following Is the Best Advice During Phase

Multiple Choice

Which of the following is the best advice during Phase 1 of the writing process when delivering negative news?

A) One of your first considerations should be to determine how the message will affect your company.
B) To show sensitivity,you should always deliver bad news using the indirect method.
C) Delivering negative news in a letter on company stationery will be more impressive than in an e-mail.
D) All of these choices.