Multiple Choice
Which of the following statements about complaint messages is mostaccurate?
A) Complaint messages should not include attachments;the body of your message alone must make your case effectively.
B) An effective complaint message makes a reasonable and valid request and presents a logical case with clear facts.
C) Anger and emotion are effective persuaders in complaint messages.
D) Complaint messages should open by stating exactly what you want done.
Correct Answer:
Verified
Correct Answer:
Verified
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