When Working with Customers, You Should Always Try to Keep

Multiple Choice

When working with customers, you should always try to keep a positive attitude.  
Why is it important to maintain a positive attitude when working with customers?

A) Helps to establish a good customer relationship.
B) Helps the customer feel confident you can fix the problem.
C) Shows that you have the knowledge needed to fix the problem.
D) Helps you to be more reliable.