A User Calls the Help Line and Ask for Some

Multiple Choice

A user calls the help line and ask for some help installing a new keyboard. He isn't sure how to plug the keyboard into the computer because it doesn't have a cable connected to it. What advice are you likely to give him?

A) unscrew the cover from the keyboard, pull out the cable, and put the cover back on
B) connect a patch cable from the computer to the keyboard
C) return the keyboard; it must be faulty
D) plug the USB receiver into a USB port on the computer