Westside Exterminating Specializes in Termite Inspection and Treatments for Homes

Multiple Choice

Westside Exterminating specializes in termite inspection and treatments for homes and buildings. Westside's contract guarantees that the Westside termite treatment will keep "your property termite-free for five years." The Richards had Westside treat their property. After one year, the Richards discovered that there were termites in their trees. They called Westside and requested help with the trees. Westside explained that "Property" covers structures, but not the yard, plants, and trees. The Richards did not understand that limitation. Westside says, "We lose a customer here and there once they find out about the "property" limitation, but we just keep signing people up and continue to make money." Which theory of business ethics does Westside follow?

A) Peter Drucker
B) The credo theory
C) Albert Carr
D) Both a and b