Multiple Choice
Jeff was interested in taking classes to become a certified yoga instructor. In order to earn the certification, he found out he would need to take 200 hours of training. He would have to be present in the training classes with a trainer for all 200 hours. The fact that he would have to attend the classes with a trainer reflects the _____ quality of services.
A) customer contact
B) inseparability
C) intangibility
D) heterogeneity
E) perishability
Correct Answer:
Verified
Correct Answer:
Verified
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