American Greetings Corporation Reported That "Its Sales Have Been Hurt

Multiple Choice

American Greetings Corporation reported that "its sales have been hurt by people increasingly using the Internet to communicate" and by "lower-priced competition including Hallmark's Warm Wishes line of 99-cent cards." As a result,it decided to lay off 13 percent of its full-time workforce.This need for cost-cutting measures would have been detected by its ____ control system.

A) operations
B) organizational
C) strategic
D) functional
E) environmental