Controller Area Network (CAN) Bus Diagnostics Is Being Discussed

Multiple Choice

Controller Area Network (CAN) bus diagnostics is being discussed. Technician A says the first step is to verify the customers complaint. Technician B says you must determine which bus network is at fault. Who is correct?

A) Technician A only
B) Technician B only
C) Both Technician A and B
D) Neither Technician A nor B