Which of the Following Is an Example of a Well-Written

Multiple Choice

Which of the following is an example of a well-written performance standard?

A) Credits on product returns will be posted within a reasonable amount of time of their receipt.
B) Ninety-eight percent of online customer inquiries will be answered live within five minutes of their receipt.
C) At least half of customer complaints will receive first-call resolution status.
D) CSRs with an excellent record of customer satisfaction may receive a raise.