Case 5-1 Valessa Is Having Difficulty Sending E-Mail

Multiple Choice

Case 5-1 Valessa is having difficulty sending e-mail. A co-worker suggests that she use the problem-solving process to troubleshoot the issue. Before moving to the next step, Valessa should ____.

A) report back to her co-worker
B) fully complete the first step
C) try sending e-mail from a different computer
D) test all possible solutions