Francis Closely Monitors Customer Reviews on Google for His Landscaping

Multiple Choice

Francis closely monitors customer reviews on Google for his landscaping business.Most customers post high praise for his work; however, today he discovered an extremely negative review posted by someone claiming the name "Superman." Clearly, this is a fake name, and Francis has no way of following up with the person to determine what he can do to resolve the problem or even to know if it's a real customer.This is an example of __________.

A) software piracy
B) spamming
C) plagiarism
D) catfishing