Florence Talks with a Client That Can Get Her Firm

Multiple Choice

Florence talks with a client that can get her firm the next project. She is told by her senior manager that one of the ways to determine whether the client would be interested in doing business is by analyzing whether the client leans forward and shows interest in the conversation. Which of the following forms of nonverbal communication is the senior manager referring to while determining the success of the conversation?

A) Gestures and posture
B) Facial expressions
C) Perceptual emotions
D) Tactile expressions