Multiple Choice
Which of the following statements is true of TQM (Total Quality Management) ?
A) TQM recognizes that quality should be defined by the preferences and perceptions of customers.
B) TQM views quality exclusively as the concern of the top management.
C) TQM requires firms to adopt a focus on making improvements an annual concern.
D) TQM focuses on immediately correcting any errors or defects in a system.
Correct Answer:
Verified
Correct Answer:
Verified
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