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    Exam 14: Evaluation of HR
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    According to a Recent Study, What Percent Increase in Customer
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According to a Recent Study, What Percent Increase in Customer

Question 33

Question 33

Multiple Choice

According to a recent study, what percent increase in customer satisfaction did Sears stores realize with every five percent increase in improved employee attitudes?


A) 0.8%
B) 1.3%
C) 1.8%
D) 2.3%

Correct Answer:

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