Multiple Choice
________ was among the techniques Harrah's Casinos used to improve customer service.
A) Changing the rules on interaction between customers and employees
B) Tracking the satisfaction scores of individual casino employees
C) Cash bonuses based on casino satisfaction scores
Correct Answer:
Verified
Correct Answer:
Verified
Q25: Portakabin promises customers that it will:<br>A)deliver quality
Q26: One tool that can be used in
Q27: Web-based delivery of customer service is flourishing
Q28: Investment in customer service technologies should be
Q29: _ is one web-based technology for delivering
Q31: Which of the following is not a
Q32: Providing excellent experience for customers requires:<br>A)engaged employees.<br>B)revision
Q33: _ is the most expensive of the
Q34: Anticipatory customer service means asking customers what
Q35: Cutting back on customer service is a