A Reading Service for the Visually Impaired Requires Each Reader

Multiple Choice

A reading service for the visually impaired requires each reader applicant to prepare and submit a one-hour interview tape of material chosen by the service to determine whether the reader has pleasing vocal characteristics and is accent-free so that it is not necessary to use the same reader every time.The reading service is trying to limit problems associated with the service characteristic of:

A) tangibility
B) credence quality
C) heterogeneity
D) simultaneous production and consumption
E) flexibility