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  2. Topic
    Certification
  3. Study Set
    Association for Supply Chain Management (APICS)
  4. Exam
    Exam 1: Certification in Logistics, Transportation and Distribution
  5. Question
    A Logistics Manager Has Received a Lot of Customer Complaints
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A Logistics Manager Has Received a Lot of Customer Complaints

Question 76

Question 76

Multiple Choice

A logistics manager has received a lot of customer complaints concerning damaged products. This represents which of the following customer service dimensions?


A) Time
B) Dependability
C) Communication
D) Convenience

Correct Answer:

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