In Order to Understand the Existing Processes, Jools, a New

Multiple Choice

In order to understand the existing processes, Jools, a new business analyst at the Golden Cup Company, begins her investigation with reviewing the process documents and archived information. In a discussion with Alan, the project manager, she expresses the view that the processes all seem to be working, which surprises Alan. In his experience, the processes are all failing or not being followed as they should be, due to local interpretation and variation in working practices. Jools' goal is to gain an independent perspective on the working practices and develop individual relationships with her new colleagues. Which is the best set of techniques to help her achieve her goal?

A) Focus group and workshops.
B) Observation and interviews.
C) Scenarios and activity sampling.
D) Special purpose record and surveys.