Your Company Is Investigating the Possibility of Moving Its Customer

Multiple Choice

Your company is investigating the possibility of moving its customer service management system to a cloud service provider. The sales rep for the cloud service provider has presented many advantages that would benefit your company. What would be a potential drawback of moving the CRM from your current in-house solution?

A) If your company's Internet service is interrupted for any reason at any time, you will not have access to the CRM.
B) More company employees will have access to the system, which could result in unauthorized access to confidential data
C) Special equipment will need to be purchased and maintained in your office in order to access and maintain the CRM once it is migrated to the hosted cloud service.
D) Migrating the CRM to the cloud service provider will eliminate several jobs in your customer service department because their job roles will no longer be required.