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During a Project to Improve Efficiency at a Customer Service

Question 45

Multiple Choice

During a project to improve efficiency at a customer service center, the product owner has established that a 15% improvement from the start on each of a specific set of 5 measures is the target for a particular initiative. They meet this goal and move on to a new initiative. Having a metric and a target helped them do what activity?


A) Analyze to determine what is valuable
B) Assess stakeholder compliance
C) Determine if the need is satisfied
D) Prioritize the next initiative

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