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    Institute of Internal Auditors (IIA)
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    Exam 4: Conducting the Internal Audit Engagement
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    Which of the Following Techniques Could Be Used to Evaluate
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Which of the Following Techniques Could Be Used to Evaluate

Question 316

Question 316

Multiple Choice

Which of the following techniques could be used to evaluate the effectiveness of changes to the operation of a computer help line?


A) Benchmarking.
B) Baseline measurements.
C) Walk-throughs.
D) Quality circles.

Correct Answer:

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