Multiple Choice
Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?
A) Adjunct Routing
B) Network Call Redirection
C) Network Call Transfer
D) Look-Ahead Interflow
Correct Answer:
Verified
Correct Answer:
Verified
Q13: A customer wants the ability to track
Q14: Which statement about concurrent agent user licenses
Q15: A call center operations manager wants agents
Q16: In an Expert Agent Selection (EAS) Call
Q17: Which statement describes the purpose and function
Q19: Which two statements describe why the agent's
Q20: Which form displays the total number of
Q21: Which component provides audio support in Avaya
Q22: You need to troubleshoot your Best Services
Q23: To ensure that announcements always start at