Which Two Statements Describe the Benefits of the Business Advocate

Multiple Choice

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

A) It uses advanced algorithms to efficiently route calls to agents
B) It provides conditional routing of calls to agent queues
C) It enables routing of calls to the agent that is most idle
D) It dynamically matches a customer to an optimal agent
E) It allows for dynamic reporting of call center activities in custom methods