Solved

You Have Added the Silent Monitor Button to the Contact

Question 38

Multiple Choice

You have added the Silent Monitor button to the contact bar, however the supervisor is reporting that the icon has not appeared on the UI. What can the agent do to resolve this problem?


A) Reset their password.
B) Logoff and log back on again.
C) Generate a call.
D) Run a historical report.

Correct Answer:

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