What Are Two Ways That Supervisors May Be Given the Ability

Multiple Choice

What are two ways that supervisors may be given the ability to change the skill levels of the agents and topic? (Choose two.)

A) Create different profiles, so they can change the agent groups as and when required.
B) Give them access to the configuration of topics and agents.
C) Allow them the privilege to change skills.
D) Give access to the skills overview screen.