Multiple Choice
Which of the following activities are performed by a desk? 1. Logging details of incidents and service requests
2) Providing first-line investigation and diagnosis
3) Restoring service
4) Implementing all standard changes
A) All of the above
B) 1, 2 and 3 only
C) 2 and 4 only
D) 3 and 4 only
Correct Answer:
Verified
Correct Answer:
Verified
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