Multiple Choice
"Service Management is a set of specialized organizational capabilities for providing value to customers in the form of services". These specialized organizational capabilities include which of the following?
A) Functions and Processes
B) Markets and Customers
C) Applications and Infrastructure
D) People, products and technology
Correct Answer:
Verified
Correct Answer:
Verified
Q18: What must a service level agreement (SLA)
Q19: A known error has been created after
Q20: What are the categories of event described
Q21: Service design emphasizes the importance of the
Q22: Which of the following is NOT an
Q24: Which of the following is NOT an
Q25: Which of the following are responsibilities of
Q26: The remediation plan should be evaluated at
Q27: The experiences, ideas, insights and values of
Q28: In which core publication can you find