Multiple Choice
A configuration model can be used to help (1) Assess the impact and cause of incidents and problems (2) Assess the impact of proposed changes (3) Plan and design new or changed services (4) Plan technology refresh and software upgrades
A) 1, 2 and 3 only
B) All of the above
C) 1, 2 and 4 only
D) 3 and 4 only
Correct Answer:
Verified
Correct Answer:
Verified
Q196: Which statement about the service portfolio is
Q197: Looking for ways to improve process efficiency
Q198: Which is an outcome of service design?<br>A)
Q199: "Planning and managing the resources required to
Q200: Which statement BEST represents the guidance on
Q202: Which one of the following is NOT
Q203: What are the two MAIN types of
Q204: Which of these statements about Service Desk
Q205: Which of the following is NOT one
Q206: Which model delivers a view of the