Multiple Choice
Which of the following are objectives of service level management? 1: Defining, documenting and agreeing the level of FT services to be provided 2: Monitoring, measuring and reporting the actual level of services provided 3: Monitoring and improving customer satisfaction 4: Identifying possible future markets that the service provider could operate in
A) 1, 2 and 3 only
B) 1 and 2 only
C) 1, 2 and 4 only
D) All of the above
Correct Answer:
Verified
Correct Answer:
Verified
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