Multiple Choice
Which statement about IT service-management is CORRECT?
A) It is performed by customers using a mix of IT systems, services and processes
B) It is performed by IT service providers using a mix of suppliers and their products
C) It is performed by the service desk using a mix of people, process and technology
D) It is performed by IT service providers using a mix of people, process and technology
Correct Answer:
Verified
Correct Answer:
Verified
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