Multiple Choice
The BEST description of an incident is:
A) An unplanned disruption of service unless there is a backup to that service
B) An unplanned interruption to service or a reduction in the quality of service
C) Any disruption to service whether planned or unplanned
D) Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
Correct Answer:
Verified
Correct Answer:
Verified
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