Multiple Choice
Which of the following is the correct definition of an outcome?
A) The results specific to the clauses in a service level agreement (SLA)
B) The result of carrying out an activity, following a process or delivering an IT service
C) All the accumulated knowledge of the service provider
D) All incidents reported to the service desk
Correct Answer:
Verified
Correct Answer:
Verified
Q282: Which one of the following is NOT
Q283: Which of the following are benefits to
Q284: Which role is accountable for the operational
Q285: Which statement about stakeholders is TRUE?<br>A) Customers,
Q286: Service transition contains detailed descriptions of which
Q288: Which of the following CANNOT be provided
Q289: Which of the following is the BEST
Q290: Gathering data, monitoring performance and assessing metrics
Q291: Which is the correct combination of Service
Q292: Which one of the following activities does