Multiple Choice
Which statement about Service Level Agreements (SLAs) is CORRECT?
A) They must contain legal wording because of their importance
B) There should always be a separate SLA for each specific customer
C) The wording must be clear and concise to allow no room for ambiguity
D) Changes to the SLA can only be requested by the customer
Correct Answer:
Verified
Correct Answer:
Verified
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