Multiple Choice
How should the workflow for a new service request be designed?
A) Use a single workflow for all types of service request
B) Use different workflows for each type of service request
C) Avoid workflows for simple service requests
D) Leverage existing workflows whenever possible
Correct Answer:
Verified
Correct Answer:
Verified
Q1: Which guiding principle helps an organization to
Q2: Which is included in the purpose of
Q3: Which stakeholders co-create value in a service
Q4: Which statement about the use of measurement
Q5: Which is NOT a component of the
Q7: Which dimension considers how knowledge assets should
Q8: Which does the ITIL service value system
Q9: When should the effectiveness of a problem
Q10: Identify the missing word in the following
Q11: An SLA is a service level agreement.