Multiple Choice
What is the best definition of an Incident Model?
A) A type of incident involving an authorized Configuration Item (CI)
B) The template used by Service Desk analysts to record incidents
C) A set of pre-defined steps to be followed when dealing with a known type of incident
D) An Incident that is easy is solved at first contact
Correct Answer:
Verified
Correct Answer:
Verified
Q5: Scenario Brewster's is a toy factory that
Q6: Which ITIL process ensures that the IT
Q7: What is the difference between a Known
Q8: Scenario Brewster's is a toy factory that
Q9: Which of the following BEST describes the
Q11: There have been multiple incidents recorded by
Q12: Scenario Brewster's is a toy factory that
Q13: Scenario Brewster's is a toy factory that
Q14: Functions are best described as?<br>A) Self-Contained units
Q15: Which of the following is NOT an